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TERMS AND CONDITIONS OF HOTEL FACILITIES OF VOLAREZAfor the provision of accommodation, catering and other servicesVojenská lázeňská a rekreační zařízeníMagnitogorská 1494/12, 101 00 Prague 10Identification number: 00000582The Organization is registered with the Trade Licensing Department of the City Office, Prague 10Art. 1 Subject-matter of the Terms and Conditions1.1 The subject-matter of these Terms and Conditions (hereinafter referred to as "Conditions") is a provision of accommodation, catering and other services properly ordered from the offer of the hotel and recreational facilities of Vojenská lázeňská a rekreační zařízení (hereinafter referred to as "Facility") and paid for in advance to the extent ordered by the Client (see Article 2.1.2 .).1.2 The Facility is obliged to provide services within the agreed scope and quality and to inform without any undue delay about changes in the services provided. Changes and alterations to the agreed individual services, including premature termination of their provision, are permissible mainly for reasons of force majeure, i.e. for reasons which the Facility could not prevent even with all the efforts taken. This also involves the founder’s decision to change the use of accommodation capacity within the main or other activities of the Facility and the emergence of a crisis situation according to Act No. 240/2000 Sb., The Crisis Act, as amended.Art. 2 Parties to the Contractual Relationship2.1 The Parties to the Contractual Relationship are:2.1.1 Vojenská lázeňská a rekreační zařízení (hereinafter referred to as the “Facility“),2.1.2 Natural persons or legal entities (hereinafter referred to as the “Client“).Art. 3 Creation of the Contractual Relationship3.1 The Contractual Relationship between the Contractual Parties is created after the service order placement by the Client, when it has been confirmed by the Facility.3.2 If a deposit is required, the reservation becomes valid only when the required deposit has been received by the Facility.Art. 4 Prices for Services4.1 Prices for services are contractual and are listed in the valid price list, which the Client can find on the website of the relevant Facility or in the reservation and ordering system of the Facility after entering the date and length of stay and the configuration of the Client.4.2 The Client is obliged to pay a deposit of 50 -100 % of the total price of ordered services before commencing the stay on the basisof the order and upon the request of the Facility.Art. 5 Changes to ordered Services5.1 The Client is entitled to cancel the ordered services in writing provided that they pay the equipment severance charge (hereinafter referred to as the "Cancellation Fee"), the amount of which is determined depending on the period in which the ordered services are cancelled and the type of ordered services as follows:5.1.1 in case of "Flexible", i.e. the so-called order for a "refundable price", if the Client changes or cancels the accommodationand/or service order 15 days prior to the arrival, no Cancellation Fee occurs. In case of later cancellation or non-use of the ordered service, the Cancellation Fees are set as follows:5.1.2 14 to 8 days prior to the Client's arrival: 30 % of the total price of accommodation (breakfast inclusive),5.1.3 7 to 3 days prior to the Client's arrival: 50 % of the total price of accommodation (breakfast inclusive),5.1.4 2 to 1 day prior to the Client's arrival: 60 % of the total price of accommodation (breakfast inclusive),5.1.5 on the day specified as the day of the Client's arrival: 100 % of the total price of accommodation (breakfast inclusive) and the price of ordered meals for the first day of stay (lunch and dinner)5.1.6 in case of a group order, i.e. orders for 5 or more rooms, different Cancellation Fee conditions may be agreed in writing,5.1.7 in case of ordering accommodation for a "non-refundable price", the Client waives the possibility of cancellation or changeof reservation and the paid price of the ordered services and stay is forfeited in full in favour of the "Facility",5.1.8 in case of ordering accommodation on the basis of a commercial contract, Cancellation Fees are determined in accordancewith this commercial contract,5.1.9 in case of ordering conference rooms and other hotel services, Cancellation Fees are determined on the basis of a written orderor contract.5.2 In the event that the Client fails to arrive at the location of accommodation by 6 pm, the Facility has the right to provide such unoccupied accommodation to another client. The exception applies only if the Client contacts the Facility no later than two hours before the scheduled arrival time and informs about the serious reason for which they will arrive at the accommodation later.5.3 The Facility reserves the right to set different Cancellation Fees in a written form during high season (New Year's Eve, Easter etc.) especially in case of ordering accommodation for a refundable price.5.4 In case of stays in Military Spa Health Resort for the purpose of medical treatment, it is possible, after an approval from the Facility, not to charge cancellation fees in the event of the Client's illness and subsequent acceptance of the offered alternative dates of stay. The Client is obliged to provide a medical certificate stating that the current state of health did not allow him to complete the stay within the booked period.5.5 No financial compensation is awarded for unused ordered services and for changes in ordered services during the stay (accommodation, meals).5.6 Confirmation of acceptance of the cancellation of services by the Client will be sent by the Facility in writing to the contact address provided by the Client.5.7. In case of an early departure of the Client, a Cancellation Fee of 100 % of the remaining price of the stay is charged.Art. 6 Accommodation Rules6.1. The Client is obliged to comply with the Accommodation Rules of the Facility, which are available on the website of the Facilityor directly at its reception. Its version in the Czech language prevails over different acquired language mutations.6.2. Should any damages occur to the Client due to non-compliance with the Accommodation Rules, the Facility is not responsible therefor, unless otherwise provided by applicable legal regulations.6.3. The Facility is entitled to accommodate only a duly registered Client. For this purpose, the Client shall submit to the relevant employee of the Facility immediately upon arrival their valid ID card or passport, or other document, as stipulated in Section 103 of Act No. 326/1999 Sb., on Residency of Foreign Nationals in the Territory of the Czech Republic and amending certain acts, as amended.6.4 The Facility is entitled to prevent entry and refuse to provide the ordered services to a Client who is under the influence of alcohol or drugs.6.5 If the Client is aware of or shows any symptoms of an infectious disease or suspects that they could suffer from such a disease,they are obliged to immediately notify the relevant employee of the Facility and also acknowledge that the Facility subsequentlyhas the choice to cancel their stay and use of the services.Art. 7 Complaints7.1. The Client has the right to complain about the services should they become aware that the services provided by the Facility proveto be defective.7.2. Service complaints are dealt with according to the Complaints Procedure, of the Vojenská lázeňská a rekreační zařízení, which is available at the Facility and on the website www.volareza.cz.7.3. In the event that a dispute arises between the Client (consumer) and the Facility, which cannot be resolved by a mutual agreement, the Client may submit a proposal for an out-of-court settlement of such a dispute to the designated entity for out-of-court settlements of consumer disputes, which is the Czech Trade Inspection Authority, Central Office – ADR Department, Štěpánská 15,120 00 Prague 2, e-mail: email@example.com, www.adr.coi.cz.Art. 8 Final Provisions8.1. All possible disputes arising in connection with the provision of accommodation by the Facility are governed by Czech law and shall be resolved in the general court of the Facility regardless of the address/residence of the Client.8.2. All disputes shall be attempted to be solved by the Facility and the Client primarily through personal or written contact. Litigation is considered to be the last resort.8.3. The Terms and Conditions come into force and are effective as of the day they were signed by the director of the Facility.