Limbi vorbite
Cehă, Germana, Slovacă, Engleză
Monede acceptate
CZK (Kč) , EUR (€)
Recepție
de luni până sâmbătă: 08:00 - 16:00
duminica: 08:00 - 14:00
Condițiile de rezervare ale cazării
Business and cancellation policy
Terms and conditions of accommodation in accommodation facilities
Accommodation reservation is made through the Reception, in
writing, by telephone, email or by filling in the reservation form on our
website.
We encourage the Client to provide his/her telephone number so the
Reception can contact him/her if necessary.
1. Reservation accepted and confirmed by the Reception is
binding for both parties.
2. In order to accept the reservation, the Reception is
entitled to ask the Client to guarantee a payment by an advance invoice
amounting to the amount of the 1st night of the agreed amount of accommodation
or a guarantee by credit card. In the case of the advance invoice
guarantee, the Reception is entitled to charge a transaction fee.
3. The Client is obliged to pay the advance payment within
the stated due date and send the proof of the payment to the Reception or to
provide his/her credit card details upon request. If the Client fails to do so,
the Reception is not bound by the reservation made and cannot guarantee the
ordered capacity.
4. The price for accommodation is to be paid in cash at the
Hotel Reception, by bank transfer (based on the issuance of an advance invoice,
payment must be sufficiently identified by full name and surname, variable
payment symbol, address or personal identification number) or by blocking the
amount on the Client’s account before authorizing the payment card (no
amount will be deducted from the Client’s card, the card serves only to guarantee
the Client’s binding reservation and will only be used if the Reception is
entitled to charge the cancellation fee). The Client is obliged to send true
and valid information about his/her credit card. If the bank refuses
authorization without giving a reason or because of an uncovered account,
the reservation is invalid. The Reception inform the Client about this within
24 hours by email.
5. The client is obliged to pay the price for accommodation
in the Reception or its supplement upon arrival in cash. Accommodation can also
be paid at the Reception by credit card.
6. Prices are per double room including breakfast city tax
and VAT.
Cancellation policy:
1. The cancellation policy applies to the cancellation of the
reservation by the Client.
2. The reception agrees not to charge cancellation fees in
case of cancellation up to 30 days prior to the announced arrival.
a. Individual guests
Reception is entitled to charge cancellation fees for individual orders under
the following conditions:
reservations confirmed in writing or by email can be canceled
without cancellation fee at least 7 days prior to arrival only in writing or by
email, if canceled less than 7 days before arrival or no-show, 100 % of
the first night will be charged.
b. Group Reservations
Reception is entitled to charge cancellation fees for groups of more than 10
persons (10 persons including) the following conditions:
from 29 to 7 days prior to arrival 100 % of the first night
of the canceled amount is charged,
if canceled less than 7 days before arrival, on the day of arrival
or during the stay 100 % of the total price of the canceled capacity is
charged as cancellation fee
3. For the payment of the cancellation fee, the Reception is
entitled to set off the advance payment invoice already paid by the Client or
to use the Client’s credit card information to pay the cancellation fee.
Additional business conditions
1. Prices and services
Approximate prices of accommodation and any other
services are listed in the presentation materials of the landlord (website,
brochures, etc.). their breakdown in the voucher is binding. The landlord is
entitled in cases beyond his control (eg force majeure) to change the agreed
conditions of stay.
2. Cancellation of the stay by the customer
The customer is entitled to cancel the order at any
time before arrival. Cancellation of the stay requires a written electronic
form (email with delivery note) to the address info@vitekhotel.cz. Decisive for
determining the time of cancellation is the date and time of sending the email.
Individual cancellation fees can be arranged for
larger groups.
The landlord will not charge the customer the above
cancellation fees if he could not use the agreed services for the following
reasons: death in the family, hospitalization of the customer or a member of
his family, serious illness, occupation order, natural disaster. The customer
is obliged to document the above facts in writing to the landlord no later than
3 days after their occurrence.
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